RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
05-Nov-2003 19:51 5.0.2195.6824 42,256 Basesrv.dll
21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe
05-Nov-2003 19:51 5.0.2195.6824 222,992 Gdi32.dll
05-Nov-2003 19:51 5.0.2195.6867 711,440 Kernel32.dll
05-Nov-2003 19:51 5.0.2195.6824 54,032 Mpr.dll
05-Nov-2003 19:51 5.0.2195.6860 334,096 Msgina.dll
05-Nov-2003 19:51 5.0.2195.6824 90,232 Rdpwd.sys
30-Sep-2003 20:56 5.0.2195.6826 5,298,176 Sp3res.dll
05-Nov-2003 19:51 5.0.2195.6869 380,176 User32.dll
05-Nov-2003 19:51 5.0.2195.6871 389,392 Userenv.dll
31-Oct-2003 03:02 5.0.2195.6869 1,628,816 Win32k.sys
21-Sep-2003 00:44 5.0.2195.6824 182,032 Winlogon.exe
05-Nov-2003 19:51 5.0.2195.6826 243,984 Winsrv.dll
05-Nov-2003 19:51 5.0.2195.6867 711,440 Kernel32.dll
31-Oct-2003 03:02 5.0.2195.6869 1,628,816 Win32k.sys
05-Nov-2003 19:51 5.0.2195.6826 243,984 Winsrv.dll