You may receive an AuthManager initialization exception when you visit an ASP site and an ASP.NET site (831212)

CAUSE

This problem occurs on computers that are running Microsoft Internet Information Services (IIS) 6.0 if the ASP site code resides on the same computer as the ASP.NET site code. AuthManager checks to see if there is an ASP context or an ASP.NET context at initialization, and then caches the result. When both sites reside in the same application pool, the sites run in the same process. The first AuthManager initialization call is successful. If the ASP site (the Commerce Server 2000 retail site, for example) is hit first, AuthManager assumes that there is an ASP context, and then fails in ASP.NET context.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Commerce Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

After you install this hotfix, run the IISReset command at a command prompt

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.


   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   22-Oct-2003  19:39  4.5.3340.0        192,997  Mscsauth.dll

MORE INFORMATION

When you visit the Commerce Server 2000 retail site after you visit the Commerce Server 2002 retail site by using Microsoft Internet Explorer, you may receive the following exception when this error condition occurs:

	
Commerce.AuthManager.1 (0x80004003)
	AuthManager(CommerceServer): Initialization of ASP objects failed.
	/retail/include/std_access_lib.asp, line 309

When you visit the Commerce Server 2000 retail site before you visit the Commerce Server 2002 retail site, you may receive the following exception:
	AuthManager (CommerceServer): API should be called only from ASP
[COMException (0xc1004c24): AuthManager (CommerceServer): API should be called only from ASP.]
   Microsoft.CommerceServer.Interop.AuthManagerClass.IsAuthenticated(Int32 TimeWindow) +0
   Microsoft.CommerceServer.Runtime.AuthManager.IsAuthenticated(Int32 timeWindow) +50

[CommerceAuthenticationException: Failed to authenticate.]
   Microsoft.CommerceServer.Runtime.AuthManager.IsAuthenticated(Int32 timeWindow) +143
   SVTNet.C_additem.Page_Load(Object sender, EventArgs e) in d:\inetpub\wwwroot\SVTNetX\_additem.aspx.cs:62
   System.Web.UI.Control.OnLoad(EventArgs e) +67
   System.Web.UI.Control.LoadRecursive() +35
   System.Web.UI.Page.ProcessRequestMain() +714

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates