System Attendant service quits when you edit the Lotus Notes proxy address of a user (831187)

SYMPTOMS

When you edit the IBM Lotus Notes proxy e-mail address for a user by using the Active Directory Users and Computers snap-in, the Microsoft Exchange System Attendant service (Mad.exe) quits unexpectedly. Additionally, the following event may be logged in the Application event log:Event ID: 1000
Raw Event ID: 1000
Record Nr.: 505
Category: None
Source: Microsoft Exchange Server
Type: Error
Machine: ServerName
Message: Faulting application mad.exe, version 6.5.7226.0, stamp 406d1e9b, faulting module ntspxgen.dll, version 6.5.6944.0, stamp 3edc4c66, debug? 0, fault address 0x0000251e.

CAUSE

This problem may occur if the Microsoft Exchange System Attendant service cannot access the Ntsxpgen.dll file during the initialization of the Microsoft Exchange System Attendant service.

The Ntsxpgen.dll file is included with the Microsoft Exchange Connector for Lotus Notes. By default, the Ntsxpgen.dll file is stored in the following folder:

C:\Program Files\Exchsrvr\Address\Notes\I386

If the Microsoft Exchange System Attendant service cannot access this file during the service startup but later can access this file, the Microsoft Exchange System Attendant service quits when you try to edit the Lotus Notes proxy address for a user or a Lotus Notes contact.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, the following services are automatically stopped and then restarted during the hotfix installation:

Microsoft Exchange MTA Stacks
Microsoft Exchange Information Store
Microsoft Exchange System Attendant

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
--------------------------------------------------------------
18-Nov-2003  03:50  6.5.6980.43        36,864  Ntspxgen.dll

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.