OFFXP: Windows Explorer Starts When You Click Clips Online (831175)


The information in this article applies to:

  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002
  • Microsoft Office XP

SYMPTOMS

When you click Clips Online on the Insert Clip Art task pane (on the Insert menu, point to Picture, and then click Clip Art) in a Microsoft Office XP program, you do not go to the Clip Art and Media section of the Microsoft Office Online Web site. Instead, Microsoft Windows Explorer starts.

CAUSE

This behavior occurs after you install the hotfix that is described in the following Microsoft Knowledge Base article:

818636 OFFXP: Program Stops Responding When You Insert TIFF File in Document or E-Mail Message

Important This problem occurs if your Mso.dll file is version 10.00.00.5215 or later. This hotfix may be contained in other hotfixes to the Mso.dll file.

To determine the version of the Mso.dll file that you have installed, see the "More Information" section of this article.

WORKAROUND

To work around this behavior, follow these steps:
  1. Start your Web browser, and then visit the following Microsoft Web site:

    http://office.microsoft.com

  2. Click Clip Art and Media.
  3. Browse the various collections and find the clip art that you want.
  4. Do one of the following:
    • Copy the clip art that you want. To do so, follow these steps:
      1. Click the down-arrow of the clip art that you want, and then click Copy.
      2. In your Microsoft Office program, click Paste on the Edit menu.
    • Download the clip art to your computer. To do so, follow these steps:
      1. Select the check box of the clip art that you want to download. This will add the clip art to your Selection Basket.
      2. After you have the clip art that you want added to your Selection Basket, click Download n item(s).

        Note n is the number of clip art items that you selected to download.
      3. Click Accept to the Terms of Use.
      4. Click Continue if you receive the following message:The Microsoft Office Template and Media Control has been successfully installed.
      5. Click Download Now.
      6. In the File Download dialog box, click Open.
      7. The clips that you downloaded are added to the Microsoft Clip Organizer in the Downloaded Clips section.
      8. Click the down-arrow of the clip art that you want to insert, and then click Copy.
      9. In your Office program, click Paste on the Edit menu.

MORE INFORMATION

To determine the version of the Mso.dll file that you have installed, follow these steps:
  1. Click Start, and then click Search.
  2. Click All files and folders.
  3. In the All or part of the file name box, type mso.dll.
  4. Change the Look in box to your local hard disk drive (for example, Local Disk (C:).
  5. Click Search.
  6. In the Search Results window, right-click the Mso.dll file that is found, and then click Properties.
  7. Click the Version tab to determine the version of your installed Mso.dll file.
Modification Type:MinorLast Reviewed:8/4/2004
Keywords:kbdownload kbofficexppresp3fix kbprb KB831175 kbAudEndUser
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