How to turn on the Enable Mail Logging option for troubleshooting in Outlook 2003 (831053)


The information in this article applies to:

  • Microsoft Office Outlook 2003
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SUMMARY

This article describes how to turn on the Enable mail logging (troubleshooting) option in Microsoft Office Outlook 2003.

MORE INFORMATION

To turn on the Enable mail logging (troubleshooting) option, follow these steps:
  1. On the Tools menu, click Options.
  2. On the Other tab, click Advanced Options.
  3. Click to select the Enable mail logging (troubleshooting) check box, and then click OK two times.
You can also turn on the Enable mail logging (troubleshooting) option by editing the Registry. To do this, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Click Start, and then click Run.
  2. In the Open dialog box, type regedit, and then click OK.
  3. In Registry Editor, locate the following key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\Mail

  4. In the right pane, right-click EnableLogging, and then click Modify.
  5. In the Edit DWORD Value dialog box, type 1 under Value data, and then click OK.
  6. Quit Registry Editor.
Additionally, you can track failures in the application log by editing the registry. To do this, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Click Start, and then click Run.
  2. In the Open dialog box, type regedit, and then click OK.
  3. In Registry Editor, locate and then select the following key:

    HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\

  4. On the Edit menu, point to New, and then click Key.
  5. Type CancelRPC, and then press ENTER to name the key.
  6. On the Edit menu, point to New, and then click DWORD Value.
  7. Type EnablePerfTracking, and then press ENTER to name the DWORD.
  8. In the right pane, right-click EnablePerfTracking, and then click Modify.
  9. In the Edit DWORD Value dialog box, click Hexadecimal, and then type 1b under Value data.
  10. Click OK.
  11. Quit Registry Editor.
Note The following is the default location of the log files:

\Documents and Settings\<username>\Local Settings\Temp

This setting may be customized, but you cannot access this setting by clicking Start, clicking Run, typing %temp% in the Open box, and then clicking OK.
Modification Type:MinorLast Reviewed:1/6/2006
Keywords:kbConfig kbhowto KB831053 kbAudEndUser
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