Performance Monitor counters are not available for Commerce Server (831012)


The information in this article applies to:

  • Microsoft Commerce Server 2002
  • Microsoft Commerce Server 2002 SP1
  • Microsoft Commerce Server 2002 SP2
  • Microsoft Commerce Server 2000
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

In the Performance Monitor tool, performance counters for Microsoft Commerce Server are not available.

CAUSE

Sometimes, the value that a performance counter monitors exceeds the maximum default monitoring limit. Performance Monitor detects this overflow and disables the performance counter for the corresponding Commerce Server process.

RESOLUTION

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK to start Registry Editor.
  3. In Registry Editor, locate the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

  4. Under this key, locate the following subkeys, and then change the value of Disable Performance Counters for each subkey to 0 or delete the subkey:
    • CS<version>: Pipelines\Performance
    • CSCustomPerf\Performance
    • CSDWPerf\Performance
    • CSMarketingPerf\Performance
    • CSUPMPerf\Performance

MORE INFORMATION

The Disable Performance Counters REG_DWORD values are created when Performance Monitor disables the corresponding Commerce Server performance counters.
Modification Type:MajorLast Reviewed:1/2/2004
Keywords:kbprb KB831012 kbAudDeveloper
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