Handwritten notes appear blank or the whole note does not appear in Windows Journal Viewer (830959)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server

SYMPTOMS

When you use the Windows Journal Viewer (Jntview.exe) to open Microsoft Windows Journal notes on your Microsoft Windows XP or Windows 2000-based computer, handwritten notes may not appear in the note, or the whole note appears blank. When you open the same note on a Windows XP Tablet PC Edition computer, the handwritten note content appears correctly.

CAUSE

This issue may occur if any one of the following conditions is true:
  • The Msxml3.dll file has been unregistered.
  • The Msxml3.dll file has become corrupted or is missing.
  • The Msxml3.dll file has been replaced with an unexpected version.
Note This issue still occurs when you reinstall the Windows Journal Viewer because the Msxml3.dll file is a system file. Therefore, the file is not replaced when you reinstall Windows Journal Viewer.

RESOLUTION

To resolve this issue, use the following methods in the order that they appear.

Reregister the Msxml3.dll file

The Msxml3.dll file may have been unregistered. To reregister the file, follow these steps:
  1. Close all instances of Windows Journal Viewer.
  2. Click Start, click Run, type cmd in the Open box, and then click OK.
  3. In the %windir%\system32 folder, type regsvr32 msxml3.dll, and then press ENTER.
  4. If you receive a message that the operation was successful, try to open Windows Journal Viewer again.
If the message does not appear, you receive an error message, or the handwritten note content still does not appear, the Msxml3.dll file may have been corrupted or may be missing. Go to the next method.

Restore the Msxml3.dll file

If the Msxml3.dll file has become corrupted or is missing, you may be able to use the System File Checker to restore the file.

For additional information about the System File Checker, click the following article number to view the article in the Microsoft Knowledge Base:

310747 Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

If the issue recurs, you may have to replace the Msxml3.dll file. Go to the next method.

Replace the Msxml3.dll file

If the methods that are described earlier in this article do not resolve the issue, the Msxml3.dll file may have been replaced by an unexpected version, or the Msxml3.dll file may be missing. You may be able to resolve the problem by downloading the latest version of Msxml3.dll.

For additional information about how to obtain the latest version of the file by installing the most recent Microsoft XML Parser (MSXML) 3.0 Service Pack, click the following article number to view the article in the Microsoft Knowledge Base:

308480 INFO: How to Obtain the Latest Microsoft XML 3.0 Service Pack

MORE INFORMATION

For additional information about file versions and the Microsoft XML 3.0 Service Pack, click the following article numbers to view the articles in the Microsoft Knowledge Base:

269238 INFO: Version List of the Microsoft XML Parser

823593 INFO: List of Bugs That Are Fixed in Microsoft XML 3.0 Service Pack 4

For additional information about the Microsoft Windows Journal Viewer, click the following article number to view the article in the Microsoft Knowledge Base:

816091 Overview of Windows Journal Viewer 1.5 and Windows Multilingual User Interface Update

Modification Type:MajorLast Reviewed:1/22/2004
Keywords:kbfix kbprb KB830959 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.