Increased memory usage in the Inetinfo.exe process if delivery restrictions are set on the SMTP connector in Exchange 2000 Server (830695)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Exchange 2000 Enterprise Server

SYMPTOMS

In Microsoft Exchange 2000 Server, you may find that, in certain situations, memory usage in the Inetinfo.exe process unexpectedly increases. As a result of the increase in memory that is allocated to the Inetinfo.exe process, the server may stop responding.

CAUSE

This problem may occur if both the following conditions are true:
  • Mail delivery restrictions are configured on the Delivery Restrictions tab of the Simple Mail Protocol Transfer (SMTP) connector.
  • A memory leak condition occurs in Inetinfo.exe when Exchange 2000 Server processes messages that are sent across the SMTP connector.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: Phatq.dll

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
Date         Time   Version         Size  File name
------------------------------------------------------
30-Oct-2003  04:30  6.0.6529.0   507,904  Phatq.dll        
31-Oct-2003  22:29                 1,674  Exhotfix.cdf
06-Aug-2003  18:01  6.5.6980.12   14,848  Exhotfix.dll
Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378 How to Obtain the Latest Exchange 2000 Server Service Pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Modification Type:MinorLast Reviewed:2/1/2006
Keywords:kbHotfixServer kbQFE kbQFE kbfix kbExchange2000preSP4fix kbbug KB830695 kbAudITPRO
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