Text does not print or Picture It! Photo stops responding during print in Works Suite 2002 (830554)

WORKAROUND

To work around this problem, you may do any one of the following.

Update the driver for your printer device

If you update to the latest driver for your printer device, the new driver may resolve this issue. Contact the vendor of your printer device to obtain the latest driver that is compatible with your operating system.

For information about how to contact the vendor of your printer device, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Do not use Jazzy Effects

Re-create your project, but do not format the text by using Jazzy Effects.

Save the Jazzy Effect text as a JPEG file

If you want to use the Jazzy Effect text in your project, but you cannot print the text in the Picture It! PNGPlus file, you can save the text as a JPEG file, and then drag the text cut out into your project. JPEG files create single layered objects that will print on most printer devices. To do this, follow these steps:

1. Start Picture It! Photo.
2. In the Pick a Design pane, in the All Types of Designs area, click Blank Projects.
3. In the Select a subcategory for "Blank Projects" area, click Standard Paper.
4. Double-click one of the flyer pictures.
5. Click Add something, point to Text, and then click Plain text.
6. In the text box, type the text that you want to use in your project.
7. Click Change formatting, and the click Jazzy Effects.
8. Click a Jazzy Effect category, click the Jazzy Effect that you want to use, and then at the bottom of the pane, click Done.
9. On the File menu, click Save.
10. In the Save pane, in the Save as this type list, click JPEG File Interchange Format.
11. Click to clear the Catalog item in the Gallery check box, and then click Save.
12. On the File menu, click Close.
13. On the File menu, click the name of the file that you just closed to reopen the project as a single layer object.
14. Click Add Something, point to Picture, Cutout or Clip, and then click Create a Cutout.
15. In the Cut Out of Picture pane, click By color selection.
16. Under Select areas, click All similar areas.
17. Under Drag the slider to change the range of colors, click and hold the arrow, drag the arrow to the left until the number in the box next to the slider is 0, and then release the arrow.
18. In the project pane, click the white background with the color picker, and then click Next.
19. In the Cut Out of Picture pane, click Select Opposite Area, click In a separate project , and then click Done.
20. In the tray, click the project that you want to use the Jazzy Effect text in to open the project in the right pane.
21. From the tray, drag the cut out that you created into the open project.
22. Position the Jazzy Effect text where you want it to appear in your project, and then print your project.

Note Because the JPEG file is single layered, you cannot edit the Jazzy Effects text. If you want to change the text that is in the cut out, you must save the file that the cut out came from as a Picture It! PNGPlus file, make your changes, and then follow the previous procedure to create the cut out again.