Outlook Express icons and links reappear after you install Internet Explorer SP1 (830394)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Internet Explorer 6 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Note This hotfix applies to computers that are running Windows 2000 SP3 and Internet Explorer 6.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   ---------------------------------------------------------
   05-Nov-2003  00:15  6.0.2800.1289    190,976  Ie6wzd.exe     
   05-Nov-2003  01:27  6.0.2800.1290     67,584  Setup50.exe      
   06-Apr-2004  15:53  5.0.3900.6921  2,358,032  Shell32.dll

Installation information

To download this hotfix, follow these steps:

1. Install IEAK 6. If you already have IEAK 6 installed, go to step 2. To install IEAK 6, visit the following Microsoft Web site:

   http://www.microsoft.com/technet/prodtechnol/ie/ieak/default.mspx

2. Start the Internet Explorer Customization Wizard.
3. Select the settings that you want until you reach the Automatic Version Synchronization page in the Internet Explorer Customization Wizard, and then click Synchronize All.
4. Quit the Internet Explorer Customization Wizard.
5. Copy the Ie6wzd.exe file from this hotfix to the following folder:

   Drive:\Program Files\IEAK6\iebin\en\optional

   Note This action overwrites your existing version of the Ie6wzd.exe file.
6. Start the Internet Explorer Customization Wizard.
7. Select the settings that you want to create the IEAK package.
8. When you reach the Add Custom Components page, click Browse, and then select the IE6.0sp1-KB830394-Windows2000-x86-ENU.exe file.
9. In the Parameters text box, type the following parameters for each custom component that you want:

   /q:a /n:v

   Important Add these parameters for each custom component that you want to add.
10. Click Add.
11. Continue to add the settings that you want to complete the IEAK package.

Deployment to client computers

1. Verify on the client computer that the Set Program Access and Defaults tool is configured to remove access to Outlook Express.
2. Click Start, click Run, and then type the following text in the Open box:

   Drive:\IEAKPackage\FLAT\WIN32\EN\ie6setup.exe /Drive:"ie6wzd.exe /K /S:Drive:\IEAKPackage\FLAT\WIN32\EN\ie6setup.exe"

   Note Drive is the computer's hard disk drive, and IEAKPackage is the name of the IEAK package that you created in the previous section.
3. Restart the client computer.