The Confirm File Replace dialog box appears when the destination file does not exist (830380)

SYMPTOMS

When you try to use Windows Explorer to copy an encrypted file from a Microsoft Windows Server 2003-based server, you may experience one of the following symptoms:

When you copy the encrypted file to a local destination file, the file does not copy. You are not prompted with a Confirm File Replace dialog box when there is already a local file that has the same name as the file that you want to copy.
When you copy the encrypted file to a destination file that is located on the same Windows Server 2003-based server, the file copy operation does not succeed. You incorrectly receive a Confirm File Replace dialog box when there is no local file that has the same name as the file that you want to copy.
When you copy or drag the encrypted file to a destination file that is located on a WebDAV share on a Microsoft Windows 2000 Server-based server or on a Windows Server 2003-based server, you will incorrectly receive a Confirm File Replace dialog box. This behavior occurs when there is no destination file that has the same name as the file that you want to copy.

These problems may also affect all programs that use the CopyFileEX function with the COPY_FILE_FAIL_IF_EXISTS option selected.

CAUSE

The first problem that is described in the "Symptoms" section occurs because the Win32 CopyFileEx function that has the COPY_FILE_FAIL_IF_EXISTS option selected incorrectly succeeds if the local destination file already exists.

The second problem that is described in the "Symptoms" section occurs because the Win32 CopyFileEx function that has the COPY_FILE_FAIL_IF_EXISTS option selected incorrectly does not work if the remote destination file does not exist.

The third problem that is described in the "Symptoms" section occurs because the Win32 API DuplicateEncryptionInfoFile() function creates a temp file. When the DuplicateEncryptionInfoFile() function fails, it leaves behind a 0-kilobyte (kb) file. When you copy the encrypted file, you experience the error that is described in the "Symptoms" section.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size    File name      Platform
   ------------------------------------------------------------------
   18-Nov-2003  03:15  5.1.2600.1321  55,296  Feclient.dll   IA-64
   18-Nov-2003  17:20  5.1.2600.1321  18,944  Wfeclient.dll  x86