Event 2020 error message when you run WQuinn's QuotaAdvisor 4.1 build 452 or earlier on Windows 2000 Server or on Windows NT Server (830067)

SYMPTOMS

On your Microsoft Windows 2000 Server, or your Microsoft Windows NT, 4.0 Server, you may receive an error message that is similar to the following:

Event ID 2020 The Server Was Unable to allocate from the pagepool because the page pool is empty.

When you receive this error message, you must restart your computer.

CAUSE

This problem may occur if you have installed WQuinn's QuotaAdvisor 4.1, build 452 or earlier on your computer.

This problem occurs if the QAServer service account does not have write permissions to the QAQuotasV4.dat file in the root directory. As a result, a memory leak occurs. If permissions are not correct, the QAFilter driver allocates memory repeatedly until the paged pool is full.

WORKAROUND

To work around this problem, you can remove QuotaAdvisor from your computer.

You may also try to contact the vendor of QuotaAdvisor to obtain information about how to correct this behavior, or to inquire about an update for this product.

For information about how to contact WQuinn, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Note As of December 2003, WQuinn, the vendor of QuotaAdvisor had been acquired by Veritas Software Corporation.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.