Wyse 386/SX 3016 Beeps Erratically in 386 Enhanced Mode (83737)

SYMPTOMS

Wyse Technical Support has confirmed that if Windows 3.1 is run in 386 enhanced mode on a Wyse Decision model 386/SX 16, 20, or 25, the following symptoms may occur after you leave the computer idle for a short period of time:

The speaker beeps erratically if you press a key.
The alarm sounds if you type in any dialog box.

RESOLUTION

To prevent this behavior from occurring, disable the clock speed switch, as follows:

Insert the Wyse Setup and Test Diskette in drive A.
Turn on the monitor and the system, and wait approximately 40 seconds for the Setup and Test Program Main Menu to be displayed on the monitor screen.
Press the F1 key. The Setup System Configuration screen will be displayed with the designation next to "Base memory" selected.
Press the DOWN ARROW key until the designation next to "Clock Speed Switch" is selected.
Press the F2 key until the designation changes to OFF.
Remove the Setup and Test Diskette.
Press the F5 key twice to save the new system configuration and reboot the system.

Once the computer reboots, the system is ready for proper operation.

MORE INFORMATION

The problem described above occurs because some Wyse 386 machines experience keyboard problems while running Windows in 386 enhanced mode. If the machine is left idle for a short period of time and then keyboard is touched, the machine will behave erratically and then operate as normal.

For additional information about this problem, contact Wyse Technical Support. To obtain the Wyse Technical Support phone number, query on the following words in the Microsoft Knowledge Base:

wyse and phone and pss

The Wyse products included here are manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.