Windows 3.0 Files May Cause Windows 3.1 Boot Errors (83482)

SUMMARY

If the Windows 3.0 version of KRNL386.EXE and/or DOSX.EXE are present in the Windows directory after you upgrade to the Microsoft Windows operating system version 3.1, the following error messages may occur.

Error:

Enhanced Mode Error Message

KRNL386: Unable to enter Protected Mode

CAUSE:

The KRNL386.EXE (Windows 3.0) file is in the Windows 3.1 directory.

Error:

STANDARD MODE Error Messages

Standard Mode: Fault outside of MS-DOS Extender. EC=0344 CS=031F IP=85E2 AX=001D BX=0005 CX=1800 DX=155F SI=0178 DI=0178 BP=016E DS=027F ES=027F SS=027F SP=0166

Cause:

The KRNL386.EXE (Windows 3.0) file is in the Windows directory. (The values of address registers in the memory dump may be different each time.)

Error:

Cannot run Windows in standard mode;

Check to ensure you are not running other protected-mode software, or run in real mode.

Cause:

The DOSX.EXE (Windows 3.0) file is in the Windows directory.

MORE INFORMATION

To correct this situation delete or rename these files from the Windows 3.1 Windows directory.

Note: There may be other Windows 3.0 files that could have a similar effect on Windows 3.1 if they are present.

For more information, query on the following words in the Microsoft Knowledge Base:

win31 and 386 and enhanced and fault

KBCategory: kbenv kberrmsg
KBSubcategory: win30 win31 winmem