ActiveSync may stop responding or may not connect after many soft resets (829089)


The information in this article applies to:

  • Microsoft Windows Powered Pocket PC 2003
  • Pocket PC Phone Edition 1.0
  • Smartphone 2002 1.0
  • Microsoft Windows Powered Pocket PC 2002
  • Microsoft Windows Mobile 2003 Second Edition software for Pocket PC
  • Microsoft Windows Mobile 2003 Second Edition software for Smartphone
  • Microsoft Windows Mobile 2003 software for Pocket PC
  • Microsoft Windows Mobile 2003 software for Smartphone

SYMPTOMS

If you soft reset Microsoft Windows Mobile 2003 for a Pocket PC device or for a Pocket PC Phone Edition many times, the device may stop responding when you synchronize with Microsoft ActiveSync through a serial cable or a USB cable. Infrared transfer speeds are not affected.

RESOLUTION

Hard reset your Pocket PC device. For more information about how to perform a hard reset, see your device documentation.

MORE INFORMATION

Restoring an ActiveSync backup may not resolve this problem if the backup was made when the problem existed.

To reproduce the problem, perform a soft reset several hundred times.
Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kbDSWCE2003Swept kbprb KB829089 kbAudDeveloper
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