You receive a "A fatal setup error has occurred" error message when you install the server and client components for backward-compatible document libraries in SharePoint Portal Server 2003 (829068)


The information in this article applies to:

  • Microsoft Office SharePoint Portal Server 2003

SYMPTOMS

When you run Setup to install the server and client components for backward-compatible document libraries on a Microsoft Office SharePoint Portal Server 2003 server, you receive the following error message on the Component Messages page of the Document Library Setup wizard:
A fatal setup error has occurred. For details see <C:\Program Files\Microsoft Integration\Microsoft Office SharePoint Portal Server 2003 Doc Library\Logs\errorlog.txt>.
Additionally, you experience the following symptoms:
  • The following error message is logged to the Errorlog.txt file:
    SharePoint Portal Server Document Library Component: [0] CPkmSetupComponent::InstallMSIPackage, MSI Package (spsclisrv) setup failed with error code 0x80070652. Command=msiexec.exe. Args= /i "C:\Program Files\SharePoint Portal Server\Bin\spsclisrv.msi" /q /l*v "C:\Program Files\Microsoft Integration\Microsoft Office SharePoint Portal Server 2003 Doc Library\Logs\spsclisrv.Log" Reboot="ReallySuppress" ARPSYSTEMCOMPONENT=1 SERVERINSTALL=1
  • The following error message is logged to the Spsclisrv.log file:
    MSI (c) (54:1C): Failed to grab execution mutex. System error 258.

CAUSE

This issue may occur in situations where one or more programs are running on the server when you run Setup to install the components for backward-compatible document libraries, and the program or programs are preventing the components for backward-compatible document libraries from installing correctly on the server.

WORKAROUND

To avoid this issue, quit all programs that are running on the server before you run Setup to install the components for backward-compatible document libraries.

MORE INFORMATION

For more information about the backward-compatible components for document libraries, see the "Managing Document Libraries" topic in the "Administration" section of the Microsoft Office SharePoint Portal Server 2003 Administration Guide. The Microsoft Office SharePoint Portal Server 2003 Administration Guide (Administrator's Help.chm) is located in the Docs folder in the root of the SharePoint Portal Server 2003 CD.

For more information about SharePoint Portal Server, visit the following Microsoft Web site:

http://www.microsoft.com/office/sharepoint/prodinfo/default.mspx

Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kberrmsg kbsetup kbnofix kbBug KB829068 kbAudITPRO
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