Multiple Windows Installer programs cannot write to the same registry key in Windows Server 2003 (828742)

SYMPTOMS

When you try to install multiple programs that create values in the same registry subkey on a computer that is running Microsoft Windows Server 2003, only the first value is created. Subsequent values that are written to the same key by different Microsoft Windows Installer programs are not successfully written. This problem occurs on computers that are running Windows Server 2003 that have Terminal Server enabled. This problem does not occur on computers that are running Windows Server 2003 that do not have Terminal Server enabled. Also, the Windows Installer log file may indicate that the installation finished correctly and that the registry value is written when the installation does not finish correctly.

Note You create the Windows Installer log by using the /l*v option when you run the installation program at the command prompt.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003, 32-bit versions

Date         Time   Version            Size    File name
--------------------------------------------------------------
19-Sep-2003  21:37  5.2.3790.88        55,808  Tsappcmp.dll

Windows Server 2003, 64-bit versions

Date         Time   Version            Size    File name        Platform
-------------------------------------------------------------------------
19-Sep-2003  21:39  5.2.3790.88       152,064  Tsappcmp.dll     IA-64
19-Sep-2003  21:37  5.2.3790.88        55,808  Wtsappcmp.dll    x86