LogicalDisk and PhysicalDisk performance objects no longer appear after you install Windows 2000 Service Pack 4 (828603)

SYMPTOMS

After you install Microsoft Windows 2000 Service Pack 4 (SP4), the LogicalDisk and the PhysicalDisk performance objects no longer appear in the Performance object list of the Windows Performance tool. As a result, you can no longer monitor logical disk or physical disk performance. Additionally, both of the following events appear in the application event log in Event Viewer: Event Source : Perflib
Category: None
Event ID : 1017
Date: date
Time: time
Type : Error
User: N/A
Computer: computername
Description: Performance counter data collection from the "PerfDisk" service has been disabled due to one or more errors generated by the performance counter library for that service. The error(s) that forced this action have been written to the application event log. The error(s) should be corrected before the performance counters for this service are enabled again. Event Source : Perflib
Category: None
Event ID : 1009
Date: date
Time: time
Type : Error
User: N/A
Computer: computername
Description: The Open Procedure for service "PerfDisk" in DLL "C:\WINNT\system32\perfdisk.dll" generated an exception. Performance data for this service will not be available. Exception code returned is data DWORD 0.

Data: C0000005 If you remove Service Pack 4, the problem is not resolved.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must be running Microsoft Windows 2000 Service Pack 4 (SP4) to apply this hotfix. For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the Latest Windows 2000 service pack

Restart Requirement

You must restart your computer to apply the changes after you apply this hotfix. However, you do not have to restart your computer immediately after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size    File name
   --------------------------------------------------------
   12-Sep-2003  20:39  5.0.2195.6818  25,360  Perfdisk.dll