Intermittent "Stop 0x1E" Error Message (828514)


The information in this article applies to:

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server

SYMPTOMS

Intermittently, when you make a terminal connection to a multiple-processor computer, the computer may unexpectedly shut down (crash), and you may receive a "Stop 0x1E" error message. The crash occurs in Win32k.sys when Win32k.sys handles fonts on multiple-processor computers that use Asian languages.

CAUSE

This problem occurs because of a synchronization problem between a CSCSS thread and a USERINIT thread in this new terminal connection on a multiple-processor computer.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows Server 2003 or Windows XP that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Windows Server 2003

PrerequisitesNo prerequisites are required.Restart RequirementYou must restart your computer after you apply this hotfix.Hotfix Replacement InformationThis hotfix does not replace any other hotfixes.File Information The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version      Size       File name
   ------------------------------------------------------
   14-Oct-2003  00:23  5.2.3790.92  1,811,456  Win32k.sys

Windows XP

PrerequisitesYou must have Windows XP Service Pack 1 (SP1) to install this hotfix.Restart RequirementYou must restart your computer after you apply this hotfix.Hotfix Replacement InformationThis hotfix does not replace any other hotfixes.File Information The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size       File name
   --------------------------------------------------------
   15-Oct-2003  00:16  5.1.2600.1310  1,796,864  Win32k.sys

Windows 2000

PrerequisitesYou must have Windows 2000 Service Pack 4 (SP4) to install this hotfix.Restart RequirementYou must restart your computer after you apply this hotfix.Hotfix Replacement InformationThis hotfix does not replace any other hotfixes.File Information The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   16-Sep-2003  04:03  5.0.2195.6820     42,256  Basesrv.dll      
   13-Sep-2003  04:53  5.0.2195.6820    236,304  Cmd.exe          
   16-Sep-2003  04:03  5.0.2195.6820    222,992  Gdi32.dll        
   16-Sep-2003  04:03  5.0.2195.6820    711,440  Kernel32.dll     
   16-Sep-2003  04:03  5.0.2195.6820    333,584  Msgina.dll       
   16-Sep-2003  04:03  5.0.2195.6820     90,232  Rdpwd.sys
   13-Sep-2003  04:36  5.0.2195.6813  5,280,768  Sp3res.dll       
   16-Sep-2003  04:03  5.0.2195.6820    380,176  User32.dll       
   16-Sep-2003  04:03  5.0.2195.6820    385,808  Userenv.dll      
   16-Sep-2003  03:24  5.0.2195.6821  1,628,560  Win32k.sys
   13-Sep-2003  03:23  5.0.2195.6820    182,032  Winlogon.exe     
   16-Sep-2003  04:03  5.0.2195.6820    243,984  Winsrv.dll       
   16-Sep-2003  04:03  5.0.2195.6820    711,440  Kernel32.dll     
   16-Sep-2003  03:24  5.0.2195.6821  1,628,560  Win32k.sys
   16-Sep-2003  04:03  5.0.2195.6820    243,984  Winsrv.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New Naming Schema for Microsoft Windows Hotfix Packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

Modification Type:MinorLast Reviewed:10/25/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbWinServ2003preSP1fix kbWinXPpreSP2fix kbBug kbfix kbQFE kbWin2000preSP5fix KB828514
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