SYMPTOMS
When you print a Microsoft Word document to a Hewlett-Packard (HP) LaserJet 5000-series printer, the printer may insert a blank page between two printed pages. This problem occurs when the following conditions are true:
- You changed the orientation of one of the pages, or you changed the paper size of one of the pages so that the pages on either side of the blank page have different orientations. This may cause an even-page section break to be changed to an odd-page section break.
- The printer's duplex option is turned on.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any
other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
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08-Sep-2003 19:51 38,574 Hp5000_7.ppd