BUG: Print job fails without an error message when you print a publication as color separations in Publisher 2003 (828510)


The information in this article applies to:

  • Microsoft Office Publisher 2003
  • Microsoft Office Publisher 2003 with Digital Image Pro

SYMPTOMS

When you print a publication as color separations or composite cyan-magenta-yellow-black (CMYK) in Microsoft Office Publisher 2003, the print job may fail and you do not receive an error message. Publisher behaves as though the job printed successfully, but there will be no job in the print queue or no PostScript file on the disk.

CAUSE

This problem occurs if the spool file exceeds approximately 500 megabytes (MB) on the disk.

WORKAROUND

Method 1: Print the Publication as Multiple Smaller Print Jobs

To print the publication as multiple smaller print jobs, follow these steps:
  1. On the File menu, click Print.
  2. Under Print Range, click Pages, and then type a page range that is smaller than the whole publication.
  3. Make any other required settings changes, and then click OK.
  4. Repeat steps 1-3 for another page range until all pages have been printed.

Method 2: Reduce the Resolution of Overly High-Resolution Images

You can check the resolution of an image. To do so, follow these steps:
  1. On the Tools menu, click Graphics Manager.
  2. Select a graphic on the Graphics Manager pane, and then click Details.


The Details window will list the graphic's effective resolution (that is, its resolution at its current size). For example, a graphic that is 600 dots per inch (dpi) that has been scaled to 50% size will have an effective resolution of 1200 dpi.

There are multiple ways to reduce the resolution of overly high-resolution images. Here are some examples:
  • In Graphics Manager, you can save the graphic as a linked graphic. Then you can edit the linked graphic in a photo editing program.
  • You can right-click a graphic, and then click Save as Picture. The Save as Picture dialog box contains controls to change the resolution of a picture.
  • You can run the Pack and Go Wizard. In the wizard, click to select the Create links for all embedded graphics check box. This saves all the embedded graphics as files. You can unpack the files, and then use a photo editing program that supports batch processing to reduce the resolution of all graphics in the publication at the same time.

MORE INFORMATION

This problem typically occurs with publications that contain a lot of high-resolution raster graphics (TIFFs, JPEGs, Photoshop EPS, and other graphic types).

Regardless of its file format of the graphics, a US Letter-sized image at 600 dpi generates a CMYK composite PostScript file that is about 350 MB. Therefore, you can print a publication that has pages that are covered completely with 600 dpi images one page at a time. A US Letter-sized image at 300 dpi generates a CMYK composite PostScript file that is about 85 MB. You can print a publication that is covered completely by 300 dpi images about five pages at a time.
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:8/27/2004
Keywords:kbColor kbBug kbPostScript kbprint KB828510 kbAudEndUser
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