"Excel could not start the e-mail program" error message when you use the Send To command in Excel 2002 (828509)


The information in this article applies to:

  • Microsoft Excel 2002
  • Microsoft Office Outlook 2003

SYMPTOMS

When you use the Send To command in Microsoft Excel 2002, you may receive the following error message or an error message that is similar to the following:
Excel could not start the e-mail program.

Check your network connection. Make sure Office is installed correctly, you e-mail program is set up correctly, and you can connect to your e-mail server.

CAUSE

This behavior occurs if all the following conditions are true:
  • Microsoft Office Outlook 2003 is your mail client.
  • You try to send the workbook as the body of the message to the recipient.

WORKAROUND

To work around this behavior, use any one of the following methods:
  • Send the workbook as an attachment from Excel 2002.
  • Save the workbook in Excel 2002, and then add the workbook file as an attachment to a message from Outlook 2003.
  • Open the workbook in Microsoft Office Excel 2003, and then send it to the recipient as the body of the message.
Modification Type:MinorLast Reviewed:1/11/2006
Keywords:kberrmsg kbprb KB828509 kbAudEndUser
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