The site server computer does not appear as an assigned client in Systems Management Server 2.0 (828205)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0

SYMPTOMS

The Microsoft Systems Management Server (SMS) 2.0 site server computer may no longer appear as an assigned client in the SMS Administrator console. Additionally, the server discovery process may not be able to determine the IP address and the IP subnet address of the site server computer. The discovery data record (DDR) may not contain the IP address and the IP subnet address of the site server computer.

CAUSE

This problem may occur after you install the QoS Packet Scheduler network component on an SMS 2.0 site server. In the following registry subkey:

\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\<000x>\Linkage

the value of the registry entry UpperBind may change from Tcpip to Psched.

The SMS_WINNT_SERVER_DISCOVERY_AGENT service is hard-coded to find Tcpip as the value in the UpperBind entry. If the Tcpip value does not exist, the SMS_WINNT_SERVER_DISCOVERY_AGENT service will not report the TCP/IP settings.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS 2.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have SMS 2.0 Service Pack 4 installed to apply this hotfix.

Restart Requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix doe not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 

Date          Time   Version            Size    File name
----------------------------------------------------------
21-Oct-2003   16:23  2.00.1493.4220     57,184  Ntsvrdis.dll


How to install the hotfix

To install the hotfix using the hotfix installer

Note This installation method is only for Intel-based computers.
  1. Create a folder that is accessible to your SMS site server computers.
  2. Copy the Sms2.0-kb828205-SPN-x86-enu.exe hotfix file (where N is the service pack version) and the platform folders to the new folder. When you run the downloaded hotfix file, you create the platform folders.

    Note The hotfix file must be located one folder level above the platform folders.
  3. On each primary and secondary site server computer in your SMS hierarchy, log on as an administrator.
  4. Quit the SMS Administrator console if it is running.
  5. Double-click the Sms2.0-kb828205-SPN-x86-enu.exe file.
  6. Follow the instructions in the wizard.

To install the hotfix manually

  1. Create a folder that is accessible to your SMS site server computers.
  2. Click Start, click Run, and then type cmd in the Open box. Click OK.
  3. At the command prompt, type:

    SMS2.0-SPN -KB828205-X86-ENU.exe /x

    where N is the service pack version.
  4. Extract the hotfix files to the folder that you created in step 1.
  5. On each primary and secondary site server computer in your SMS hierarchy, log on as an administrator.
  6. Quit the SMS Administrator console if it is running.
  7. Click Start, and then click Control Panel.
  8. Double-click Administrative Tools, and then double-click Services.
  9. Stop all SMS services.
  10. Copy the NTSVRDIS.DLL hotfix file to the SMS installation folder.

    Note The SMS installation folder is SMS_Admin_Root\Bin\ Platform, where SMS_Admin_Root is the folder containing your SMS site installation, and Platform is the computer architecture, such as "I386."
  11. Restart the SMS services.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:4/14/2006
Keywords:kbQFE kbHotfixServer kbsms200preSP4fix kbfix kbbug KB828205 kbAudITPRO
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