You receive a "stop: 0x000000d5 (fatal system error)" error message when you try to view private characters in Windows 2000 (828146)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size       File name
   -----------------------------------------------------------
   03-Dec-2003  18:39  5.00.2195.6824     42,256  Basesrv.dll
   21-Sep-2003  00:45  5.00.2195.6824    236,304  Cmd.exe
   03-Dec-2003  18:38  5.00.2195.6824    222,992  Gdi32.dll
   03-Dec-2003  18:38  5.00.2195.6867    711,440  Kernel32.dll
   03-Dec-2003  18:39  5.00.2195.6824     54,032  Mpr.dll
   03-Dec-2003  18:39  5.00.2195.6876    334,096  Msgina.dll
   03-Dec-2003  18:39  5.00.2195.6824     90,232  Rdpwd.sys
   06-Nov-2003  22:29  5.00.2195.6870  5,847,552  Sp3res.dll
   03-Dec-2003  18:38  5.00.2195.6869    380,176  User32.dll
   03-Dec-2003  18:39  5.00.2195.6876    389,392  Userenv.dll
   03-Dec-2003  18:23  5.00.2195.6877  1,629,200  Win32k.sys
   11-Nov-2003  00:29  5.00.2195.6873    182,032  Winlogon.exe
   03-Dec-2003  18:39  5.00.2195.6873    243,984  Winsrv.dll
   03-Dec-2003  18:39  5.00.2195.6867    711,440  Kernel32.dll
   03-Dec-2003  18:23  5.00.2195.6877  1,629,200  Win32k.sys
   03-Dec-2003  18:39  5.00.2195.6873    243,984  Winsrv.dll