"The Memory Could Not Be Read" Error Message When You Open an E-Mail Message (828133)


The information in this article applies to:

  • Microsoft Internet Explorer version 6 for Windows XP
  • Microsoft Internet Explorer version 6 for Windows 98
  • Microsoft Internet Explorer version 6 for Windows 98 Second Edition
  • Microsoft Internet Explorer version 6 for Windows Millennium Edition
  • Microsoft Internet Explorer version 6 for Windows NT 4.0
  • Microsoft Internet Explorer version 6 for Windows 2000

SYMPTOMS

When you try to open an e-mail message, close the e-mail message, open another e-mail message, and then open the first e-mail message again, you may receive an error message that is similar to the following:
SysFader: Msimn.exe - Application Error: The instruction at "0x77ec83c4" referenced memory at "0x00400067". The memory could not be "read".

Msimn.exe has generated errors and will be closed by Windows. You will need to restart the program.

Note You may have to repeat this process several times before you receive the error message.

CAUSE

This behavior may occur if you receive an e-mail message that does not contain a From field but does contain a Sender field.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer 6 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
Date        Time      Version        Size       File name
---------------------------------------------------------
09-02-2003  10:09:46  6.0.2800.1256  1,175,040  Msoe.dll

STATUS

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 6.
Modification Type:MinorLast Reviewed:11/1/2005
Keywords:kbHotfixServer kbQFE kbIE600sp2fix kbIE600preSP2fix kbfix kbbug KB828133
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