Configuration error when the Configure E-mail and Internet Connection Wizard tries to configure a router on Windows Small Business Server 2003 (828063)

SYMPTOMS

When you run the Configure E-mail and Internet Connection Wizard on a server computer that is running Microsoft Windows Small Business Server 2003, the Configure E-mail and Internet Connection Wizard may not succeed and you may receive the following error message:

An error occurred while configuring your Universal Plug and Play router. Run the wizard again. When the wizard asks you if you want to automatically configure your router, click No. You must then manually configure the router by using the information in Appendix C of the Getting Started guide.

CAUSE

This problem occurs if the Configure E-mail and Internet Connection Wizard tries to configure the port settings of a Universal Plug and Play (UPnP) router that does not support automatic changes to the predefined port mappings.

This problem is known to occur on the Linksys Wireless Access Point Router, model number BEFW11S4. In this scenario, the current firmware revision of this router may not permit the Configure E-mail and Internet Connection Wizard to automatically configure the port settings.

RESOLUTION

To resolve this problem, contact Linksys to obtain a possible firmware update for your router.

For information about how to contact computer hardware vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

WORKAROUND

To work around this problem, manually configure the port settings on your router. For information about how to do this, see the documentation for your router.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.