User logoff event ID 538 is not logged to the Security event log (828020)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Windows 2000 Service Pack 4 (SP4)

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   03-Oct-2003  23:02  5.0.2195.6824      42,256  Basesrv.dll      
   21-Sep-2003  00:45  5.0.2195.6824     236,304  Cmd.exe          
   03-Oct-2003  23:02  5.0.2195.6824     222,992  Gdi32.dll        
   03-Oct-2003  23:02  5.0.2195.6824     711,440  Kernel32.dll     
   03-Oct-2003  23:02  5.0.2195.6860     334,096  Msgina.dll       
   03-Oct-2003  23:02  5.0.2195.6824      90,232  Rdpwd.sys
   30-Sep-2003  20:56  5.0.2195.6826   5,298,176  Sp3res.dll       
   03-Oct-2003  23:02  5.0.2195.6824     380,176  User32.dll       
   03-Oct-2003  23:02  5.0.2195.6825     389,392  Userenv.dll      
   03-Oct-2003  21:55  5.0.2195.6862   1,628,784  Win32k.sys
   21-Sep-2003  00:44  5.0.2195.6824     182,032  Winlogon.exe     
   03-Oct-2003  23:02  5.0.2195.6826     243,984  Winsrv.dll       
   03-Oct-2003  23:02  5.0.2195.6824     711,440  Kernel32.dll     
   03-Oct-2003  21:55  5.0.2195.6862   1,628,784  Win32k.sys
   03-Oct-2003  23:02  5.0.2195.6826     243,984  Winsrv.dll