SUMMARY
This article describes the Microsoft Word 2002 issues that
are fixed in the Word 2002 Post-Service Pack 2 hotfix package that is dated
September 25, 2003.
back to the
topIssues that are fixed in the hotfix package
The following issues are fixed in this hotfix package but were not
previously documented in a Microsoft Knowledge Base article:
- When you try to save a Microsoft Word document that you
have open in DocsOpen, Word may quit unexpectedly and the document is not
saved. This problem may occur when the Prompt for document
properties option is selected on the Save tab (on the
Tools menu, click Options) in
Word.
- When you try to turn on the Allow row to break
across pages option on the Row tab in Word (on the
Table menu, click Table Properties), Word may
quit unexpectedly and you receive the following error message:
Microsoft Word has encountered a problem and needs to close. We
are sorry for the inconvenience.
If you view the details of the error
message, you receive an error signature that is similar to the following: AppName AppVer ModName ModVer Offset
-------------------------------------------------------------
Winword.exe 10.0.4219.0 Winword.exe 10.0.4219.0 001ddbfd#
This issue may occur when the table row contains vertical text in
one table cell and a nested table in another cell.
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topMORE INFORMATION
Service pack information
This problem was first corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix information
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem that
is described in this article. Only apply it to systems that are experiencing
this specific problem. This hotfix may receive additional testing. Therefore,
if you are not severely affected by this problem, Microsoft recommends that you
wait for the next Microsoft Office XP service pack that contains this
hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
back to the topPrerequisites
- The optimized version of this hotfix is a post-Office XP
Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP
SP-2 installed.
For
additional information about Office XP SP-2, click the following article number
to view the article in the Microsoft Knowledge Base: 325671
OFFXP: Overview of the Office XP Service Pack 2
- The optimized version of this hotfix requires Microsoft
Windows Installer 2.0 or later.
For additional information about the Windows Installer
requirement, click the following article number to view the article in the
Microsoft Knowledge Base: 330537
OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
- The full-file version of this hotfix is also the
administrative version of this hotfix. You can install this version of the
hotfix with Office XP Service Pack 1 (SP-1). However, Microsoft has not tested
this fix on Office XP SP-1 to the same extent as on Office XP Service Pack 2
(SP-2). If you install this hotfix on a computer with Office XP SP-1 installed,
some file conflicts might occur. Microsoft supports this configuration, but
Microsoft does not recommend this configuration.
back to the topRestart information
You do not have to restart your computer after you apply this
hotfix.
back to the topHotfix replacement information
This hotfix is not replaced by any later
hotfix.
back to the topRegistry information
You do not have to create or modify any registry keys to activate
any hotfixes that are contained in this package.
back to the topHotfix file information
This hotfix contains only those files that you must have to
correct the issues that this article lists. This hotfix may not contain all the
files that you must have to fully update a product to the latest
build.
The global version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
-----------------------------------------------------------------------
26-Sep-2003 00:47 8,296,356 Winwordff.msp (Full-File/Administrative)
26-Sep-2003 23:35 3,071,820 Winwordop.msp (Optimized)
After the hotfix is installed, the global version of this fix has
the file attributes (or later) that are listed in the following table:
Date Time Version Size File name
--------------------------------------------------------
25-Sep-2003 16:54 10.0.5723.0 10,603,064 Winword.exe
Note For more information about how to install this hotfix, see the
Readme.txt file that is included in the package.
back to the
topREFERENCES
For additional information about the terminology that Microsoft uses when
correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684
Description of the standard terminology that is used to describe
Microsoft software updates