Description of the Office XP post-Service Pack 2 hotfix package: September 12, 2003 (827973)


The information in this article applies to:

  • Microsoft Office XP
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002

ARTICLE CONTENTS

SUMMARY

This article describes the Microsoft Office XP issues that are fixed in the Office XP Post-Service Pack 2 hotfix package that is dated September 12, 2003.

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Issues that are fixed in the hotfix package

The following issue has been fixed in this hotfix package.
  • When you try to open or to save a file in an Office XP program that is running in a Terminal Server session, the Office XP program may unexpectedly quit. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

    891298 When you try to open or to save a file in an Office XP program that is running in a Terminal Server session, the Office XP program may unexpectedly quit

The following issues have also been fixed in this hotfix package but were not previously documented in a Microsoft Knowledge Base article.
  • When you try to attach a Lotus file as a mail merge data source in Microsoft Word, you receive the following error message and cannot complete your mail merge:
    Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
    When you view the details of the error message, you receive an error signature that is similar to one of the following:
       AppName      AppVer       ModName  ModVer       Offset
   --------------------------------------------------------
   Winword.exe  10.0.4219.0  Mso.dll  10.0.4219.0  00005ae9

    -or-

       AppName      AppVer       ModName  ModVer       Offset
   --------------------------------------------------------
   Winword.exe  10.0.4219.0  Mso.dll  10.0.5215.0  00017d52
  • If you run Remote Desktop on Microsoft Windows XP and connect to a Microsoft Windows Server 2003 with Terminal Services-based computer (client computer), when you run a Microsoft Office program on the client computer and then click Open on the File menu, you cannot open a folder on the client computer and you receive the following error message:
    You do not have access to the \\foldername folder. Contact your system administrator.
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MORE INFORMATION

Service pack information

This problem was first corrected in Microsoft Office XP Service Pack 3.

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 How to obtain the latest Office XP service pack

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Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites

  • The optimized version of this hotfix is a post-Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed.

    For additional information about Office XP SP-2, click the following article number to view the article in the Microsoft Knowledge Base:

    325671 Description of the Office XP Service Pack 2

  • The optimized version of this hotfix requires Microsoft Windows Installer 2.0 or later.

    For additional information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:

    330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0

  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix with Office XP Service Pack 1 (SP-1). However, Microsoft has not tested this fix on Office XP SP-1 to the same extent as on Office XP Service Pack 2 (SP-2). If you install this hotfix on a computer with Office XP SP-1 installed, some file conflicts might occur. Microsoft supports this configuration, but Microsoft does not recommend this configuration.
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Restart information

You do not have to restart your computer after you apply this hotfix.

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Hotfix replacement information

This hotfix is not replaced by any later hotfix.

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Registry information

You do not have to create or modify any registry keys to activate any hotfixes that are contained in this package.

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Hotfix file information

This hotfix contains only those files that you must have to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Size        File name
   -----------------------------------------------------------------------
   12-Sep-2003  08:13  10,146,336  Sharedff.msp (Full-File/Administrative)
   12-Sep-2003  06:20   3,988,412  Sharedop.msp (Optimized)
After the hotfix is installed, the following files will have the listed attributes or later:
   Date         Time   Version      Size       File name
   -----------------------------------------------------
   11-Sep-2003  23:16  10.0.5709.0  9,939,504  Mso.dll
Note For more information about installing this hotfix, see the Readme.txt file that is included in the package.

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REFERENCES

For additional information about the terminology that Microsoft uses when it corrects software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbDownload kbfix kbofficexppresp3fix kbHotfixRollup KB827973 kbAudEndUser
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