SUMMARY
This article describes the Microsoft Office XP issues that
are fixed in the Office XP Post-Service Pack 2 hotfix package that is dated
September 12, 2003.
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topIssues that are fixed in the hotfix package
The following issue has been fixed in this hotfix package.
- When you try to open or to save a file in an Office XP program that is running in a Terminal Server session, the Office XP program may unexpectedly quit.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
891298
When you try to open or to save a file in an Office XP program that is running in a Terminal Server session, the Office XP program may unexpectedly quit
The following issues have also been fixed in this hotfix package but
were not previously documented in a Microsoft Knowledge Base article.
- When you try to attach a Lotus file as a mail merge data
source in Microsoft Word, you receive the following error message and cannot
complete your mail merge:
Microsoft Word has encountered a
problem and needs to close. We are sorry for the inconvenience.
When
you view the details of the error message, you receive an error signature that
is similar to one of the following: AppName AppVer ModName ModVer Offset
--------------------------------------------------------
Winword.exe 10.0.4219.0 Mso.dll 10.0.4219.0 00005ae9
AppName AppVer ModName ModVer Offset
--------------------------------------------------------
Winword.exe 10.0.4219.0 Mso.dll 10.0.5215.0 00017d52
- If you run Remote Desktop on Microsoft Windows XP and
connect to a Microsoft Windows Server 2003 with Terminal Services-based
computer (client computer), when you run a Microsoft Office program on the
client computer and then click Open on the
File menu, you cannot open a folder on the client computer and
you receive the following error message:
You do not have
access to the \\foldername folder. Contact your
system administrator.
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topMORE INFORMATION
Service pack information
This
problem was first corrected in Microsoft Office XP Service Pack
3.
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP service pack
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topHotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
back to the topPrerequisites
- The optimized version of this hotfix is a post-Office XP
Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP
SP-2 installed.
For additional information about Office XP SP-2, click the following article number to view the article in the Microsoft Knowledge Base:
325671
Description of the Office XP Service Pack 2
- The optimized version of this hotfix requires Microsoft
Windows Installer 2.0 or later.
For additional information about the Windows Installer
requirement, click the following article number to view the article in the Microsoft Knowledge Base:
330537
Office XP updates and patches released after September 2002 may require Windows Installer 2.0
- The full-file version of this hotfix is also the
administrative version of this hotfix. You can install this version of the
hotfix with Office XP Service Pack 1 (SP-1). However, Microsoft has not tested
this fix on Office XP SP-1 to the same extent as on Office XP Service Pack 2
(SP-2). If you install this hotfix on a computer with Office XP SP-1 installed,
some file conflicts might occur. Microsoft supports this configuration, but
Microsoft does not recommend this configuration.
back to the topRestart information
You do not have to restart your computer after you apply this
hotfix.
back to the topHotfix replacement information
This hotfix is not replaced by any later
hotfix.
back to the topRegistry information
You do not have to create or modify any registry keys to activate
any hotfixes that are contained in this package.
back to the topHotfix file information
This hotfix contains only those files that you must have to
correct the issues that this article lists. This hotfix may not contain all the
files that you must have to fully update a product to the latest
build.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name
-----------------------------------------------------------------------
12-Sep-2003 08:13 10,146,336 Sharedff.msp (Full-File/Administrative)
12-Sep-2003 06:20 3,988,412 Sharedop.msp (Optimized)
After the hotfix is installed, the following files will have the
listed attributes or later:
Date Time Version Size File name
-----------------------------------------------------
11-Sep-2003 23:16 10.0.5709.0 9,939,504 Mso.dll
Note For more information about installing this hotfix, see the
Readme.txt file that is included in the package.
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topREFERENCES
For additional information about the terminology
that Microsoft uses when it corrects software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684
Description of the standard
terminology that is used to describe Microsoft software updates
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