Computer Crashes and a Stop 0x50 Error Occurs When You Try to Print a Document (827953)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must be running Microsoft Windows 2000 Service Pack 3 (SP3) or later to install this hotfix. For additional information about how to obtain the latest Windows 2000 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You must restart your computer to apply the changes after you install this hotfix. However, you do not have to restart your computer immediately after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version           Size    File name
   ----------------------------------------------------------
   06-Sep-2003  02:12  5.0.2195.6738     42,256  Basesrv.dll
   17-Jan-2003  17:06  5.0.2195.6656    236,304  Cmd.exe     
   06-Sep-2003  02:12  5.0.2195.6762    222,992  Gdi32.dll
   06-Sep-2003  02:12  5.0.2195.6813     40,720  Htui.dll    
   06-Sep-2003  02:12  5.0.2195.6816    711,440  Kernel32.dll
   06-Sep-2003  02:12  5.0.2195.6807    333,584  Msgina.dll  
   06-Sep-2003  02:12  5.0.2195.6701     90,232  Rdpwd.sys
   04-Sep-2003  18:06  5.0.2195.6801  5,232,128  Sp3res.dll  
   06-Sep-2003  02:12  5.0.2195.6799    380,176  User32.dll  
   06-Sep-2003  02:12  5.0.2195.6794    385,808  Userenv.dll 
   29-Aug-2003  02:29  5.0.2195.6814  1,628,528  Win32k.sys
   03-Sep-2003  23:13  5.0.2195.6815    182,032  Winlogon.exe
   06-Sep-2003  02:12  5.0.2195.6775    243,984  Winsrv.dll  
   06-Sep-2003  02:12  5.0.2195.6816    711,440  Kernel32.dll
   29-Aug-2003  02:29  5.0.2195.6814  1,628,528  Win32k.sys
   06-Sep-2003  02:12  5.0.2195.6775    243,984  Winsrv.dll

Installation information

This hotfix introduces the roaming profile folder ownership checks. Verify that the ownership of roaming profiles is correct.

For additional information about how to verify that the ownership of roaming profiles is correct, click the following article number to view the article in the Microsoft Knowledge Base: