SYMPTOMS
The Microsoft Exchange Server 2003 Information Store service
may stop unexpectedly while it tries to convert a message that does not
contain the PR_MESSAGE_CLASS MAPI property. The call stack for the failing
thread may look similar to the following:
4fccf5cc 77e43ef0 00000409 00000001 8004010f kernel32!CompareStringW+0x122
4fccf5f0 0072ec20 8004010f 0056cba8 00000000 kernel32!lstrcmpiW+0x1d
4fccf620 0072ef07 00000000 001a001f 05c673d0 store!HrEncodeMAPIProp+0x69
4fccf660 0072f29b 00000001 00000000 8004010f store!HrEncodePropVals+0x84
4fccf6d4 0072f6e5 00000000 05611558 0532d4dc store!HrEncodeRecipTable+0x12b
4fccf718 0072f88d 00000000 05611601 0e12000d store!HrEncodeWGPProp+0x2a4
4fccf754 007230c0 00000000 05611601 0532d4c8 store!HrEncodePropsAsWGP+0x5c 4fccf7a8 0072399a 00000000 05611601 0532d4c8 store!HrEncodeComponent+0xfa
4fccf804 0070ca75 0000004a 4fccf7e4 056116ac store!TNEF_Finish+0x2d2
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange 2003 Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
10-Sep-2003 03:31 6.5.6980.25 49,152 Mdbevent.dll
10-Sep-2003 04:10 6.5.6980.25 3,186,176 Mdbmsg.dll
10-Sep-2003 03:33 6.5.6980.25 24,064 Mdbrole.dll
10-Sep-2003 16:12 6.5.6980.25 13,312 Mdbtask.dll
10-Sep-2003 16:11 6.5.6980.25 5,038,080 Store.exe
Because of file dependencies, this update requires Microsoft
Exchange Server 2003.