"Page cannot be displayed" error message when you try to view a Visio 2003 drawing that is saved as a Web page on an FTP server (827895)


The information in this article applies to:

  • Microsoft Office Visio Professional 2003
  • Microsoft Office Visio Standard 2003

SYMPTOMS

When you save your Microsoft Visio drawing as a Web page, and you store it in a folder on a File Transfer Protocol (FTP) server, you may receive an error message that is similar to the following when you try to view the Web page in Microsoft Internet Explorer:
The page cannot be displayed.

Cannot find server or DNS error.

CAUSE

This problem may occur if all the following conditions are true:
  • You use a language version of Microsoft Office Visio 2003 that uses Multi-Byte Character Set (MBCS) characters. For example, you may use one of the following language versions of Visio:
    • Simplified Chinese
    • Traditional Chinese
    • Japanese
    • Korean
  • You save your Visio drawing as a Web page and store it in a folder on an FTP site in Microsoft Internet Information Services (IIS).
  • The file name of the Web page that you saved contains MBCS characters.
In this situation, the Visio drawing that you save as a Web page is not saved correctly to the FTP server. As a result, you cannot access the Web page on the FTP server.

WORKAROUND

To work around this problem, do one of the following as appropriate to your situation:
  • If you want to save your Visio drawing as a Web page and store it in a folder on an FTP site in IIS, do not use MBCS characters in the file name.

    -or-
  • If you want to use MBCS characters in the file name of a Visio drawing that you save as a Web page, use Hypertext Transfer Protocol (HTTP) to publish the Web page to a Web site in IIS.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about saving your Visio drawings as Web pages, see Visio Help. To do this, on the Help menu, click Microsoft Office Visio Help, type saving drawings as Web pages in the Search for box, and then press ENTER to view the topics returned.

For more information about Visio, visit the following Microsoft Web site:

http://www.microsoft.com/office/visio

Modification Type:MinorLast Reviewed:8/11/2004
Keywords:kbprb kberrmsg kbpending KB827895 kbAudITPRO kbAudEndUser kbAudDeveloper
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