You receive an error message when you specify an audience compilation schedule in SharePoint Portal Server 2003 (827843)

SYMPTOMS

When you try to compile an audience, or specify an audience compilation schedule in your portal in Microsoft Office SharePoint Portal Server 2003, you receive an error message that is similar to one of the following:

An error occurred while setting the schedule. Please check below for details.

-or-

An error has occurred while accessing SQL database or system resources. If this is the first time you have seen this message, please try again later. If this problem persists, please contact your administrator.

-or-

The search service is unavailable or access was denied. Check that the search service is configured properly and running.

CAUSE

This problem occurs if both of the following conditions exist:

The configuration database administration account information is changed.

-and-
This changed account information is not updated to the portal.

In this scenario, when you try to compile an audience, or create an audience schedule, you should receive the following error message instead of the error messages that are described in the "Symptoms" section of this article:

Scheduler_LogonFailure_Error

The user name or password is incorrect. Check the account information for the configuration database administrator account on the Configure Server Farm Account Settings page.

WORKAROUND

To work around this problem, verify the credentials specified for the configuration database administration account. To do this, follow these steps:

Start SharePoint Central Administration.
Under Server Configuration, click Configure Server Farm Account Settings.
In the Configuration Database Administration Account area, click to select the Specify account check box.
Enter the user account in the Domain\username format, and then type the password in the Password and Confirm Password boxes.
Click OK, and then wait for the changes to be propagated to the portal.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For more information about how to deploy, configure, and manage SharePoint Portal Server, see the Microsoft Office SharePoint Portal Server 2003 Administration Guide. The Microsoft Office SharePoint Portal Server 2003 Administration Guide (Administrator's Help.chm) is located in the Docs folder in the root folder of the SharePoint Portal Server 2003 CD.

For more information about SharePoint Portal Server, visit the following Microsoft Web site:

http://www.microsoft.com/sharepoint/server/default.asp