Money: Install and remove issues (827814)


The information in this article applies to:

  • Microsoft Money 2004 Deluxe
  • Microsoft Money 2004 Premium
  • Microsoft Money 2004 Small Business
  • Microsoft Money 2004 Standard
  • Microsoft Money 2003 Deluxe
  • Microsoft Money 2003 Deluxe and Business
  • Microsoft Money 2003 Standard
  • Microsoft Money 2002
  • Microsoft Money 2001
  • the operating system: Microsoft Windows 98
  • the operating system: Microsoft Windows 98 Second Edition
  • the operating system: Microsoft Windows Millennium Edition
  • Microsoft Money 2005 Deluxe
  • Microsoft Money 2005 Premium
  • Microsoft Money 2005 Small Business
  • Microsoft Money 2007 Deluxe
  • Microsoft Money 2007 Home & Business
  • Microsoft Money 2007 Premium
  • Microsoft Money Essentials
  • Microsoft Money Premium 2006
  • Microsoft Money Small Business 2006
  • Microsoft Money Standard 2006
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to install or remove Microsoft Money, you may experience one or more of the following symptoms:
  • You receive an error message that is similar to one of the following:
    Error 1500. Another installation is in progress. You must complete that installation before continuing this one.
    -or-
    A previous version of Money is already installed.
    -or-
    The feature you are trying to use is on a net work resource or is unavailable.
    -or-
    Your system is currently unable to encrypt data.
    -or-
    Installation disk not found.
  • You are repeatedly prompted to insert the Microsoft Money CD in your computer's CD-ROM or DVD-ROM drive.
  • When you try to remove Money by using the Add or Remove Programs tool in Control Panel, Money does not appear in the list of currently installed programs.

RESOLUTION

To resolve this issue and to completely remove Money, follow these steps:

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Use a clean boot to restart your computer.

    See the "More Information" section later in this article for details about how to perform a clean boot.
  2. Delete the following folder (if it exists on your hard disk) where Drive is the drive where Money is installed:

    Drive :\Program Files\Microsoft Money

    To do so, follow these steps:
    1. Start Microsoft Windows Explorer.
    2. Locate the following folder, right-click the Microsoft Money folder, and then click Delete:

      Drive :\Program Files\Microsoft Money

    3. Click Yes when you are prompted to confirm the deletion.
  3. Click Start, and then click Run.
  4. In the Open box, type regedit, and then click OK.
  5. Locate and then click the following key in the registry:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Money

  6. On the Edit menu, click Delete.
  7. Delete the Windows Installer-related registry keys for Money.

    Important Make sure that you delete the correct registry keys. The 32-character alphanumeric names of the Windows Installer-related registry keys that store Money information and that appear in the list later in this article are specific to the version and edition of Money that is installed on your computer. For example, the names of the keys are different for Money 2003 Standard and Money Deluxe 2002.

    The following is a list of the Windows Installer-related registry keys for Money that you must delete (if the keys are present in the registry on your computer), where hex-key is a 32-character alphanumeric strings that are specific to the version and edition of Money that is installed on your computer:

    HKEY_CLASSES_ROOT\Installer\Products\hex-key

    HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\hex-key

    HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products\hex-key

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\hex-key

    HKEY_USERS\.DEFAULT\Software\Microsoft\Installer\Products\hex-key

    Important Make sure that you delete the correct registry key. Before you delete the registry key, make sure that the key references Money and not another program. To identify the key and confirm that it that stores Money information before you delete it, follow these steps:
    1. Click the registry key, and then in the right pane, double-click either the DisplayName or the ProductName value (as appropriate).

      Note For the following registry key, the DisplayName value is stored in the InstallProperties subkey:

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\<xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>

      Click the InstallProperties subkey, and then in the right pane, double-click the DisplayName value.
    2. Double-click the DisplayName or the ProductName value (as appropriate).
    3. Make a note of the value that appears in the Value data box.

      If the value that appears in the Value data box is either Microsoft Money Version or Microsoft Money Version System Pack, you can delete the key that stores the value. Do not delete the key if the value the Value data box displays a value that is not related to Money.
    4. After you confirm that the key that you want to delete is related to Money, right-click the key, and then click Delete.
    5. Click Yes when you are prompted to confirm the deletion.
  8. Restart the computer in normal mode.

    See the "More Information" section later in this article for details about how to perform a clean boot.

MORE INFORMATION

For more information about install and remove issues with Money on Microsoft Windows NT, Microsoft Windows 2000 and Microsoft Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

823216 How to troubleshoot Windows Installer-related issues that may occur when you install or remove Money

For additional informationabout how to troubleshoot Money installation issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:

319298 Money:"There is another copy of Microsoft Money on this computer" error message when you try to upgrade from a trial version

315113 Money:"Please insert the Money 2001 CD" error message when you start Microsoft Money

308924 Money 2002: Error message: This installation package cannot be installed by the Windows Installer Service

322151 Money: Error message: This installation package could not be opened

822394 Money installs quickly and then you cannot start Money

How to Perform a Clean Boot Operation

A clean boot is a way to create a clean environment. When you start your computer with a clean boot, Microsoft Windows starts and loads only basic devices and services. To perform a clean boot, follow the steps that are appropriate for your version of Windows:

Windows Millennium Edition (Me)

To perform a clean boot on a computer that is running Windows Millennium Edition (Me), follow these steps:
  1. Click Start, click Run, type msconfig in the Open box, and then click OK.

    The System Configuration Utility starts.
  2. Click the General tab, and then click Selective startup.
  3. Under Selective startup, click to clear the following check boxes:
    • Process Win.ini file
    • Load startup group items
    • Load environment variables
  4. Click the Startup tab, click to select the *StateMgr check box, and then click OK.

    When you are prompted to restart the computer, click Yes.
  5. After the computer restarts, click Start, and then click Run.
  6. In the Open box, type msconfig, and then click OK.
  7. Click the General tab, and then verify that the check boxes that you cleared are still cleared.

    If you see a selected, unavailable check box (it appears dimmed and has a check mark in it), the clean boot was not successful. If this problem occurs, you may have to obtain assistance from the manufacturer of the program that is listed next to the selected, unavailable check box.
After you remove the Money folder, to restore the computer to use a normal startup, start the System Configuration Utility, click the General tab, click Normal Startup, click OK, and then restart the computer.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

267288 How to perform a clean boot in Windows Millennium Edition

Microsoft Windows 98

To perform a clean boot on a computer that is running Windows 98, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type msconfig, and then click OK.

    The System Configuration Utility starts.
  3. Click the General tab, and then click Selective startup.
  4. Under Selective startup, click to clear the following check boxes :
    • Process Config.sys file
    • Process Autoexec.bat file
    • Process Winstart.bat file (if it is available and not already cleared)
    • Load startup group items
  5. Click the Win.ini tab, expand the [windows] folder, and then click to clear the load= and run= check boxes.
  6. Click OK, and then restart the computer.
After you remove the Money folder, to restore the computer to use a normal startup, start the System Configuration Utility, click the General tab, click Normal Startup, click OK, and then restart the computer.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

192926 How to perform clean-boot troubleshooting for Windows 98

Modification Type:MajorLast Reviewed:9/20/2006
Keywords:kbprb KB827814 kbAudEndUser
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