Connector will not connect to connection point in Visio 2002 Service Release 1 (SR-1) (827806)

RESOLUTION

Part 1: Download and Install the Fix

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Visio 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size       File name     
   ---------------------------------------------------------
   24-Sep-2003  16:46  2,802,176  Visio2002-kb827806-enu.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version      Size       File name
   ---------------------------------------------------------
   24-Sep-2003  00:50  10.0.4515.4     68,808  Visio.exe        
   24-Sep-2003  00:50  10.0.4515.4  6,360,272  Vislib.dll       
   24-Sep-2003  00:50  10.0.4515.4    646,296  Visres.dll       

Important Information Before You Install the Hotfix

• The hotfix installs on Microsoft Visio 2002 Service Release 1 (SR-1).
• For additional information about the latest Visio 2002 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

  310474 Visio2002: How to Obtain and Install Visio 2002 Service Release 1

Part 2: Activate the Update

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Quit Visio.
2. Install the fix that is described in "Part 1: Download and Install the Fix" of the "Resolution" section.
3. Start Visio.
4. On the Tools menu, click Options.
5. On the Advanced tab, click to select the Put all settings in the Windows registry check box, and then click OK.
6. Quit Visio.
7. Click Start, and then click Run.
8. In the Open box, type regedit, and then click OK.
9. Locate, and then click the following registry key:

   HKEY_Current_User\Software\Microsoft\Visio\Application

10. Right-click SnapToShapeComplexity, and then click Modify.
11. In the Value data box, type a larger numeric value for more complexity, and then click OK.
    
    Note The default value is 50. You may enter a numeric value between 50 and 1000. Values below 50 are treated as 50 and values greater than 1000 are treated as 1000. The connection points will accept more connections through the mouse command when you increase the value. However, it will also require greater processing power. If you increase the value too much performance may be decreased unnecessarily.
    
12. On the File menu, click Exit to quit Registry Editor.