You receive an "HTTP 404" error message when you click a link to a document that is stored in a backward-compatible document library in SharePoint Portal Server 2003 (827756)


The information in this article applies to:

  • Microsoft Office SharePoint Portal Server 2003

SYMPTOMS

When you click a link to documents that are stored in a backward-compatible document library in Microsoft Office SharePoint Portal Server 2003, you may receive an error message that is similar to the following:
HTTP 404
As a result, you cannot access any documents that are stored in a backward-compatible document library in SharePoint Portal Server 2003.

CAUSE

This problem may occur in situations when you upgrade from Microsoft SharePoint Portal Server 2001 to a SharePoint Portal Server 2003 deployment that uses a document management server with a different URL than the one that is used for SharePoint Portal Server 2001, and then back up and restore the data to a server farm deployment of SharePoint Portal Server 2003. In this situation, links to documents in backward-compatible document libraries still refer to the server that was running SharePoint Portal Server 2001.

For example, this problem may occur if the following conditions are true, in the order that they appear:
  1. You upgrade to SharePoint Portal Server 2003 from SharePoint Portal Server 2001 by doing the following, in the order that they appear:
    1. You back up and restore SharePoint Portal Server 2001 data to another computer that is running SharePoint Portal Server 2001.
    2. You use the Upgrade.exe tool to export data from the SharePoint Portal Server 2001computer.
    3. You install Microsoft Windows Server 2003 on the computer, and then use the Upgrade.exe tool to upgrade the SharePoint Portal Server 2001 computer to SharePoint Portal Server 2003.
    4. You import SharePoint Portal Server 2001 data to the SharePoint Portal Server 2003 computer.
  2. You backup the SharePoint Portal Server 2003 data on the computer, and then restore the data to a server farm deployment of SharePoint Portal Server 2003.

WORKAROUND

To work around this problem, rename the SharePoint Portal Server 2003 computer before you import SharePoint Portal Server 2001 data to it.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For more information about how to upgrade to SharePoint Portal Server 2003 from SharePoint Portal Server 2001, see the "Upgrading from Microsoft SharePoint Portal Server 200" topic in the "Upgrading" section of the "Administration" chapter of the Microsoft Office SharePoint Portal Server 2003 Administrator's Guide. The Microsoft Office SharePoint Portal Server 2003 Administrator's Guide (Administrator's Help.chm) is located in the Docs folder in the root of the SharePoint Portal Server 2003 CD.

For more information about SharePoint Portal Server, visit the following Microsoft Web site:

http://www.microsoft.com/office/sharepoint/prodinfo/default.mspx

Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kberrmsg kbWebBrowser kbpending kbBug KB827756 kbAudITPRO
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