"PTLACPI. Caution Opendll() Fail" Error Message When You Start Your Computer (827703)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Professional

SYMPTOMS

When you start your computer, you may receive the following error message:
PTLACPI Caution opendll() failed

CAUSE

This issue may occur if the Sony PowerPanel program is installed on the computer. This program may prevent your computer from starting correctly.

RESOLUTION

To resolve this issue, remove the Sony PowerPanel program from your computer. For more information about how to do this, visit the following Sony Web site:http://www.ita.sel.sony.com/support

Note If your computer does not start, start it in safe mode, and then remove the Sony PowerPanel program.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

REFERENCES

For additional information about how to start your computer in safe mode, click the following article numbers to view the articles in the Microsoft Knowledge Base:

315222 A Description of the Safe Mode Boot Options in Windows XP

202485 Description of Safe Boot Mode in Windows 2000

Modification Type:MinorLast Reviewed:11/18/2003
Keywords:kberrmsg kbprb KB827703 kbAudEndUser
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