Shutdown and restart operations are very slow in Windows Small Business Server 2003 (827610)


The information in this article applies to:

  • Microsoft Windows Small Business Server 2003, Premium Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition


Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you shut down or restart a Microsoft Windows Small Business Server 2003-based computer, the shutdown process may take a very long time, or Windows may appear to stop responding.

CAUSE

This problem occurs when you install or reinstall Microsoft Exchange Server 2003 directly from Windows Small Business Server 2003 CD 2 instead of using the integrated Windows Small Business Server 2003 Setup program. The Setup program for Exchange Server 2003 configures Windows to wait 10 minutes for the Exchange services to stop running before it shuts down. This 10-minute time-out is appropriate for Exchange servers on an enterprise network, where the Exchange databases generally take longer to shut down. However, for smaller organizations, this 10-minute time-out is longer than is necessary. Therefore, the Windows Small Business Server 2003 Setup program reduces the time-out value to two minutes.

RESOLUTION

To resolve this problem, change the value of the WaitToKillServiceTimeout registry entry to two minutes. To do this, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Start Registry Editor. To do this, click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

  3. In the right pane, double-click the WaitToKillServiceTimeout value.
  4. In the Value data box, type 120000, and then click OK.
  5. Quit Registry Editor, and then restart Windows Small Business Server 2003.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
Modification Type:MajorLast Reviewed:3/18/2004
Keywords:kbpending kbenv kbBug KB827610 kbAudITPRO
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