Your GPRS phone may not connect to the Internet (827539)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Advanced Server
  • the operating system: Microsoft Windows 2000 SP3
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to use a General Packet Radio Service (GPRS) phone to connect to the Internet, you may have to redial repeatedly before you can establish a connection.

CAUSE

This problem occurs because network congestion prevents the GPRS phone from receiving a Domain Name System (DNS) server address in a timely manner. Typically, the Internet Protocol Control Protocol (IPCP) makes only five configuration requests for a DNS server address. Because the link is slow, the GPRS phone may require up to eight requests before it receives an IP address and establishes the connection.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version        Size     File name
   ------------------------------------------------------
   21-Aug-2003  18:40  5.0.2195.6810  198,928  Rasppp.dll

After you apply the hotfix, you can set the default number of configuration requests by editing the following new registry key:

HKLM\SYSTEM\CurrentControlSet\Services\RasMan\PPP\ControlProtocols\BuiltIn MaxMSIPCPOptionCfgCnt

To do this, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate the following registry key:

    HKLM\SYSTEM\CurrentControlSet\Services\RasMan\PPP\ControlProtocols\BuiltIn MaxMSIPCPOptionCfgCnt

  3. In the right pane, right-click default, and then click Modify.
  4. Under Value data in the Edit DWORD Value dialog box, type the number of configuration requests that you want, and then click OK.

    Note By default, this value is set to 5. However, you may want to increase it to 8 or more.
  5. On the File menu, click Exit.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about the naming schema for Windows software updates, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbBug kbfix kbQFE kbWin2000preSP5fix KB827539 kbAudEndUser kbAudITPRO
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