"User Not Found" error message when you click a link to view a user profile in a shared services environment (827390)


The information in this article applies to:

  • Microsoft Office SharePoint Portal Server 2003

SYMPTOMS

When you configure a portal site as the personal site provider in a shared services environment in SharePoint Portal Server 2003, and you search for a user profile in the personal site from the parent portal site, you may receive the following error message when you click the link to the user profile in the search results:
User Not Found

CAUSE

This problem may occur if you specify a portal site that is not configured to use shared services from the parent portal site as the personal site provider. Personal sites can be hosted by a child portal site in the same shared services environment. However, SharePoint Portal Server permits you to specify a portal site that is not a member of the shared services environment as the personal site provider in the Personal Site Services area of the Manage Shared Services page of SharePoint Central Administration. As a result, links to user profiles that are returned in the search results do not work correctly, and you experience the symptoms that are described earlier in the "Symptoms" section of this article.

WORKAROUND

To work around this problem, make sure that the portal site that you specify as the personal site provider is configured to use shared services from the parental portal site in that same shared services environment. That is, the portal site cannot be stored on a stand-alone server or be configured to use shared services from a parent portal site in a different shared services environment.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Shared services are portal site services that are shared across server farms. The shared services are managed from a single portal site for one or more portal sites on one or more server farms.

The server farm that provides shared services is the parent server farm, and the portal site that provides the services is the parent portal site. Only one portal site on a server farm can provide shared services. When you configure a parent portal site on the parent server farm, all other portal sites on the parent server farm automatically become child portal sites.

When you specify a personal site provider in a shared services environment, a separate portal site is used to host personal sites. Users who access personal sites are automatically redirected to the portal site that you specify as the personal site provider.

For more information about how to configure shared services in SharePoint Portal Server, see the "Configuring Shared Services" topic in the "Configuration" section of the Microsoft Office SharePoint Portal Server 2003 Administration Guide. The Microsoft Office SharePoint Portal Server 2003 Administration Guide (Administrator's Help.chm) is located in the Docs folder in the root of the SharePoint Portal Server 2003 CD.

For more information about SharePoint Portal Server, visit the following Microsoft Web site:

http://www.microsoft.com/sharepoint/server/default.asp

Modification Type:MinorLast Reviewed:1/9/2006
Keywords:kberrmsg kbpending kbBug KB827390 kbAudITPRO
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