IIS settings are missing after you run Sysprep with the -nosidgen command-line switch (827385)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
none:SRX030708602939

SYMPTOMS

After you install Microsoft Internet Information Services (IIS) and then run the Sysprep tool with the -nosidgen command-line switch, the IIS settings and IIS components are missing from the resulting Sysprep image. For example, when you open the Internet Information Services snap-in, the Default Web Site and the Default FTP Site entries that were previously configured on the computer are missing.

CAUSE

This problem occurs because information that is required for Windows to access the IIS metabase is incorrectly deleted when you run Sysprep with the -nosidgen switch. As a result, Windows cannot access the IIS configuration information.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

This hotfix contains two packages.
  • The following table lists the file information for the package (PKG50050) that installs the hotfix on the Windows XP Service Pack 1 (SP1)-based computer: 

    Date         Time   Version            Size    File name    Platform
--------------------------------------------------------------------
19-Aug-2003  19:53  6.0.2600.1260     468,480  Iis.dll      x86
19-Aug-2003  19:53  6.0.2600.1260   1,281,024  Iis.dll      IA-64

  • The following table lists the file information for the package (PKG50263) that extracts the Sysprep.exe tool: 

    Date         Time   Version            Size    File name    Platform
--------------------------------------------------------------------
15-Aug-2003  01:54  5.1.2600.1260     114,176  Sysprep.exe  x86
15-Aug-2003  01:54  5.1.2600.1260     277,504  Sysprep.exe  IA-64

Note Because of file dependencies, this update requires Windows XP Service Pack 1 (SP1)..

WORKAROUND

To work around this problem, manually install the IIS components that you want after the Sysprep operations have finished running. To do so:
  1. Click Start, and then click Control Panel.
  2. Click Add or Remove Programs, and then click Add/Remove Windows Components.
  3. In the Components box, click Internet Information Services (IIS) (but do not click to select the check box), and then click Details.
  4. In the Subcomponents of Internet Information Services (IIS) box, click to select the check boxes next to the IIS components that you want to install, and then click OK.
  5. Click Next, and then click Finish.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

For more information about the Sysprep tool, see the Microsoft Windows Corporate Deployment Tools User's Guide (Deploy.chm file). The Deploy.chm file is located in the Deploy.cab file in the Support\Tools folder of the Windows XP CD-ROM.
Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbWinXPsp2fix kbQFE kbWinXPpreSP2fix kbfix kbBug KB827385 kbAudOEM kbAudITPRO
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