Scheduled Recordings Do Not Occur After the Computer Resumes from Standby (827356)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition 2004

SYMPTOMS

Scheduled recordings may not occur or may be truncated after Microsoft Windows XP Media Center resumes (awakens) your computer from standby.

CAUSE

This behavior occurs for the following reasons:
  • Scheduled recordings may not occur if your computer goes into standby while the FM Radio feature of Media Center is playing.
  • Scheduled recordings may be truncated if you start using Media Center after it resumes the computer from standby to start a scheduled recording.
In the suspend sequence, interprocess communications may fail, and as a result, CloseMedia function calls from the client do not occur. The IRecorder function closes the media on behalf of its clients. In the resume sequence, User Experience calls the CloseMedia function. These mismatched calls cause media that is opened by the scheduler to close, and therefore, the recording is truncated.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;E N-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date           Time      Version        Size       File name     
   --------------------------------------------------------------
   20-Aug-2003    11:57:56  5.1.2600.1223  1,699,840  Ehshell.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/

Modification Type:MinorLast Reviewed:10/28/2005
Keywords:kbHotfixServer kbQFE kbfix kbbug KB827356 kbAudEndUser
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