DFS Shares Are Populated Slowly in Windows Explorer (827345)

CAUSE

The shell in Microsoft Windows 2000 tries to gather information about each folder to determine if a folder is a mount point that is being returned from a server. Windows 2000 does not recognize whether the folder is local or is remote, and tries to gather this data for DFS links even if they are remote. This causes delays to occur in Windows Explorer but not at a command prompt.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must be running Windows 2000 Service Pack 3 (SP3).

Restart Requirement

You must restart your computer after you apply this hotfix.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   ---------------------------------------------------------
   20-Aug-2003  20:42  5.0.3900.6808  2,357,520  Shell32.dll