Computer Stops Responding After You Install Roxio Easy CD Creator 5.0 Platinum (827329)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition

SYMPTOMS

When you restart your computer after you install Roxio Easy CD Creator 5.0 Platinum, the computer may stop responding. The computer may display a black screen after the power-on self test (POST) runs.

CAUSE

This problem occurs because of device conflicts with the CD-ROM driver.

RESOLUTION

To resolve this problem, repair the Windows installation. To do so, follow these steps:
  1. Insert the Microsoft Windows XP CD in the CD-ROM or DVD-ROM drive, and then restart the computer.
  2. When prompted, press SPACEBAR to start from the CD.
  3. Type r to repair the Windows installation.
  4. Type the administrator password to log on to the Recovery Console.
  5. Change to the Windows\System32\Drivers folder. To do so, type chdir system32\drivers at the C:\Windows prompt, and then press the ENTER.
  6. Type rename Cdr4_xp.sys Cdr4_xp.old, and them press the ENTER.
  7. Type rename Cdralw2k.sys Cdralw2k.old, and them press the ENTER.
  8. Type rename Cdudf_xp.sys Cdudf_xp.old, and them press the ENTER.
  9. Type exit, and then press the ENTER key to exit the Recovery Console and to restart the computer.

REFERENCES

For information about how to contact Roxio, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:8/17/2006
Keywords:kbPerformance kbDriver kbtshoot kbHardware kbinterop KB827329 kbAudEndUser
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