RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
To resolve this problem, apply this hotfix to prevent the WMI classes from being deleted when the driver is installed.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name Platform
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05-Feb-2004 12:56 5.1.2600.1337 161,280 Repdrvfs.dll x86
05-Feb-2004 12:56 5.1.2600.1331 205,312 Wbemcomn.dll x86
05-Feb-2004 12:56 5.1.2600.1331 479,744 Wbemcore.dll x86
05-Feb-2004 12:56 5.1.2600.1331 259,072 Wbemess.dll x86
05-Feb-2004 12:56 5.1.2600.1337 114,176 Wbemupgd.dll x86
05-Feb-2004 12:56 5.1.2600.1337 125,440 Wmiprov.dll x86
05-Feb-2004 12:56 5.1.2600.1337 104,960 Wmisvc.dll x86
Date Time Version Size File name Platform
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05-Feb-2004 13:12 5.1.2600.1337 608,256 Repdrvfs.dll IA64
05-Feb-2004 13:12 5.1.2600.1331 672,256 Wbemcomn.dll IA64
05-Feb-2004 13:12 5.1.2600.1331 2,076,160 Wbemcore.dll IA64
05-Feb-2004 13:12 5.1.2600.1331 1,095,680 Wbemess.dll IA64
05-Feb-2004 13:12 5.1.2600.1337 359,424 Wbemupgd.dll IA64
05-Feb-2004 13:12 5.1.2600.1337 459,264 Wmiprov.dll IA64
05-Feb-2004 13:12 5.1.2600.1337 336,896 Wmisvc.dll IA64
05-Feb-2004 12:56 5.1.2600.1331 205,312 Wwbemcomn.dll IA64