SUMMARY
This article describes the Microsoft Outlook 2002 Connector
issue that is fixed in the Outlook 2002 Connector hotfix package that is dated
September 18, 2003.
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topIssues That Are Fixed in the Hotfix Package
The following issue has been fixed in this hotfix package but was
not previously documented in a Microsoft Knowledge Base article.
- When you install IBM Lotus Notes, Microsoft Outlook 2002,
and the Microsoft Outlook 2002 Connector, when you start Outlook, you receive
the following error message and Outlook does not start:
Microsoft Outlook has encountered a problem and needs to close. We
are sorry for the inconvenience.
If you view the details of the error
message, you receive an error signature that is similar to the following:
AppName AppVer ModName ModVer Offset
----------------------------------------------------------
Outlook.exe 10.0.4024.0 Msoc32.dll 1.0.2411.0 0005268c
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topMORE INFORMATION
Hotfix Information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
back to the topPrerequisites
- The optimized version of this hotfix requires Microsoft
Windows Installer 2.0 or later.
For additional information about the Windows Installer
requirement, click the following article number to view the article in the Microsoft Knowledge Base:
330537
OFFXP: Office XP updates and
patches released after September 2002 may require Windows Installer
2.0
- The full-file version of this hotfix is also the
administrative version of this hotfix.
back to the topRestart Information
You do not have to restart your computer after you apply this
hotfix.
back to the topHotfix Replacement Information
This hotfix is replaced by a later hotfix.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
829345
Description of the Outlook 2002 Connector
hotfix package: October 14, 2003
Registry Information
You do not have to create or modify any registry keys to activate
any hotfixes that are contained in this package.
back to the topHotfix File Information
This hotfix contains only those files that you must have to
correct the issues that this article lists. This hotfix may not contain all the
files that you must have to fully update a product to the latest
build.
The global version of this hotfix has the file
attributes (or later) that are listed in the following table. The dates and
times for these files are listed in coordinated universal time (UTC). When you
view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Size File name
------------------------------------------------------------------
18-Sep-2003 15:40 467,968 Otonff.msp (Full-File/Administrative)
18-Sep-2003 15:36 145,408 Otonop.msp (Optimized)
After the hotfix is installed, the global version of this fix has
the file attributes (or later) that are listed in the following table.
Date Time Version Size File name
-----------------------------------------------------
12-Sep-2003 04:08 1.0.3311.0 1,066,496 Msoc32.dll
Note For more information about installing this hotfix, see the
Readme.txt file that is included in the package.
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topREFERENCES
For
additional information about the terminology that Microsoft uses when
correcting software after it is released, click the following article number to
view the article in the Microsoft Knowledge Base:
824684
Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this
article discusses are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these products.
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