Exchange 2003 reports are not listed on the default MOM Reporting Web page (826953)


The information in this article applies to:

  • Microsoft Operations Manager 2000

SYMPTOMS

After you apply the Microsoft Exchange 2003 Management Pack for Microsoft Operations Manager (MOM) 2000, the Exchange 2003 reports may not be listed on the default MOM Reporting Web page. For example, the Exchange 2003 reports are not listed on http://server_name/reporting/default.asp, where server_name is the name of the computer that MOM is installed on.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next MOM service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have MOM 2000 Service Pack 1 installed to apply this hotfix.

Restart Requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
Date         Time   Version   Size    File name 
-------------------------------------------------
04-Feb-2004  17:24            48,507  Default.asp 
25-Feb-2004  17:17  1.0.0.0  769,728  Q826953.exe 
21-Aug-2003  14:25            22,479  Readme.rtf
This hotfix must be applied to each computer where either one of the following conditions is true:
  • The computer has the MOM Reporting component installed.
  • The computer has Microsoft SQL Server installed and contains the MOM (OnePoint) database.
To install this hotfix, follow these steps:
  1. Copy the Q826953.exe file either to a local folder on the computer's hard disk or to any accessible network share.
  2. Run Q826953.exe locally on each applicable computer. You can run Q826953.exe either from Windows Explorer or from a command prompt.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbReport kbinterop kbMiscTools kbfix kbBug KB826953 kbAudITPRO
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