You receive an "Error: Access is denied" error message when you use the fsutil fsinfo ntfsinfo command on a mounted volume (826941)

SYMPTOMS

You may receive the following error message when you use the fsutil fsinfo ntfsinfo volume path command:

Error: Access is denied.

You may receive this error message when you use the fsutil fsinfo ntfsinfo volume path command and the following conditions are true:

You use the command to query volume information that is specific to the NTFS file system.
You are querying volume information on a volume that is mounted in an empty NTFS folder.
You use the name of the empty NTFS folder for the volume path.

The command works correctly when you use the drive letter as the volume path.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003, 32-bit editions

Date         Time   Version            Size    File name
--------------------------------------------------------------
04-Sep-2003  16:47  5.2.3790.82        63,488  Fsutil.exe

Windows Server 2003, 64-bit edition

Date         Time   Version           Size     File name    Platform
-----------------------------------------------------------------------
04-Sep-2003  16:10  5.2.3790.82       135,680  Fsutil.exe   IA-64
04-Sep-2003  16:47  5.2.3790.82        63,488  Wfsutil.exe  x86

WORKAROUND

To work around this problem, use the fsutil fsinfo ntfsinfo volume path command on the volume. Use the drive letter for the volume path instead of the name of the empty NTFS folder.

For example, type the following at the command prompt, and then press ENTER. Replace volume path with the drive letter of the volume:

fsutil fsinfo ntfsinfo volume path

Sometimes, a drive letter may not be assigned to the volume. To assign a drive letter to the volume, follow these steps:

In Disk Management, right-click the volume, and then click Change Drive Letter and Paths.
Click Add, and then click Assign the following drive letter.
Select the drive letter that you want to use, and then click OK two times.