Commerce Server Will Not Install if the Server Service Is Not Running (826934)


The information in this article applies to:

  • Microsoft Commerce Server 2002 SP1

SYMPTOMS

When you try to install Microsoft Commerce Server 2002, you may receive the following error message:
Error 1722 There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
If this problem occurs, you receive the following error message in the event log:Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 11722
Date:
Time:
User: N/A
Computer:
The description for Event ID ( 11722 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: Product: Microsoft Commerce Server 2002 Enterprise Edition -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_AdminObjects_ConfigureService, location: C:\Program Files\Microsoft Commerce Server 2002\ADMINOBJROLES.exe, command: "Computer\Administrator" , (NULL), (NULL), (NULL), (NULL), (NULL).

CAUSE

This problem occurs because the Server service is not started. You must have the Server service installed and running to install Commerce Server 2002.

RESOLUTION

To resolve this problem, install and then run the Server service:
  1. Verify whether the Server service is installed. To do this, type the following command at a command prompt, and then press ENTER:

    net start server

    If this command does not return an error message, the Server service is installed and is started. You can install Commerce Server 2002. However, if you receive the following error message, you must install the Server service (steps 2 through 7):
    The service name is invalid
  2. Click Start, right-click My Network Places, and then click Properties.
  3. Right-click your network connection, and then click Properties.
  4. Click Install.
  5. Click the Service icon, and then click Add.
  6. Click File and Print Sharing for Microsoft Networks, and then click OK.
  7. Click OK again to close the Select Network Service dialog box.
Modification Type:MajorLast Reviewed:10/30/2003
Keywords:kbfix kbBug KB826934 kbAudDeveloper kbAudITPRO
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