Terminal Server Remote Session Unexpectedly Runs in Install Mode (826821)


The information in this article applies to:

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition

SYMPTOMS

When a remote client computer connects to a Microsoft Windows Server 2003-based terminal server, and the locale settings (in the Regional and Language Options tool in Control Panel) on the remote client are different from the locale settings on the terminal server, the terminal server session runs in install mode.

CAUSE

During logon, the session is set to install mode before it runs certain automated tasks in case these automated tasks are part of an installation. After these tasks complete, the session is reset to execute mode. However, if the Ctfmon.exe program is one of the automated tasks, Ctfmon.exe does not exit, and therefore the session is not reset to execute mode. If you end the Ctfmon process, the session is then reset to execute mode, but this results in the loss of Ctfmon functionality.

RESOLUTION

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Windows Server 2003.

Restart Requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   -----------------------------------------------------------
   13-Aug-2003  00:37  5.2.3790.77        24,064  Userinit.exe

MORE INFORMATION

For additional information about Ctfmon, click the following article number to view the article in the Microsoft Knowledge Base:

282599 OFFXP: What Is CTFMON and What Does It Do?

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/27/2005
Keywords:kbHotfixServer kbQFE kbBug kbfix kbQFE kbWinServ2003preSP1fix KB826821
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